Order Preparation Time

Our products are made on order. The products you purchase will be delivered to the cargo within a maximum of ‘5 to 7 working days’. You will be notified of earlier deliveries.

Delivery Time:

Delivery time after order preparation is mostly 1 day for major city centers. For regions other than major centers, the delivery time may be up to two days.

Delivery time may be extended depending on weather conditions, road conditions and unforeseen extraordinary circumstances.

Notes:

Bank Transfer/EFT orders that are not transferred within 1 day will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when we determine that the order amount is collected from your credit card or the transfer reaches our accounts. In this respect, it is particularly important to notify us of payments made by Bank Transfer/EFT using the money order notification form. We may need to contact you from the time you place your order to delivery. In this respect, it is important and time-saving to save your fixed phone and / or mobile phone numbers in our system.

Shipping Tracking

after your order is sent, you will be given a tracking number by email and you will be provided with information about the shipping stages of your order online.

Regardless of the amount of the order you place, the shipping fee of all orders will be covered by Plume Atelier and you will receive your products without paying the shipping cost.
Although adverse situations are rarely encountered, in order not to lose your existing rights: When receiving your order from the cargo company personnel; Make sure the package is in an unopened and undamaged condition. Otherwise, do not receive the package. If you wish, contact the local branch of the cargo company and ensure that a report is kept.